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Table of Contents

• ↓ Our insurance products
• ↓ Voted #1 National Car Insurer for 2026. Thanks Australia.
• ↓ Our Car Insurance cover options
• ↓ Comprehensive Insurance
• ↓ Are you prepared for severe weather?
• ↓ We really make it count at claims time.
• ↓ Top Alternatives to youi.com.au

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Content Snippets from youi.com.au

"You can visit our contact page to find our call centre hours, or you can request a call back."

"If you, your spouse or de facto, claim for the same incident on more than one Youi insurance policy – for a single event occurring at the same address and time – you’ll only need to pay one excess.†"

"The Ombudsman Claims Complaints Scores track the number of claims that need Ombudsman help to be resolved – and we share the data to keep us to a higher standard. It’s all part of our commitment to transparent claims handling."

"The formulas used to calculate the Ombudsman Claims Complaints per 1,000 Claims Score for both motor & home respectively are as follows, rounded to one decimal place: (Home Claims Complaints / Home Claims) x 1,000 and (Motor Claims Complaints / Motor Claims) x 1,000. These formulas are calculated on the number of new home & motor claims-related complaints that Youi Pty Ltd (Youi) has recorded as being registered with the Ombudsman (the Australian Financial Complaints Authority (“AFCA”)) about Youi in the last 6 completed calendar months (Relevant Period) (Home Claims Complaints and Motor Claims Complaints, respectively). The scores are updated by the 7th working day of every month. Youi considers this information accurate, noting however it has been manually entered, and no independent verification of the data has been made. AFCA is an independent complaints resolution scheme that resolves complaints without endorsing any financial firm or its products/services. Youi’s complaints data is separate from AFCA's annual complaints statistics. Youi makes no representation or warranty of any kind of the accuracy, adequacy, reliability, or completeness of the data used to calculate either score. Youi accepts no liability for any loss or damage of any kind suffered as a result of the use of or reliance on either score. The scores and related information are provided for general informational purposes only. Finalised means no monetary amounts are outstanding.Home Claim/s means all claims made under the Youi Home & Contents Insurance PDS at any time and which are first Finalised during the Relevant Period. For clarity, where a single claim has been brought in relation to both building and contents coverage, the claim will be included as a claim once all aspects of both the building and contents portion of the claim are first Finalised. This is to ensure the claim is only recorded once in the data. Motor Claim/s means all claims made under any of the following Youi PDSs: Car Insurance, Motorcycle Insurance and Caravan & Trailer Insurance (excluding requests made to Youi Roadside Assistance) at any time and which are first Finalised during the Relevant Period.Important information"

Key Topics & Focus Areas for youi.com.au:

Our insurance products

Voted #1 National Car Insurer for 2026. Thanks Australia.

Our Car Insurance cover options

Comprehensive Insurance

Are you prepared for severe weather?

We really make it count at claims time.