Welcome to the VisitRank support center. Browse our frequently asked questions below to understand how our data is sourced and how you can leverage our metrics.
Frequently Asked Questions
Q. How is the Domain Authority Score calculated?
A. Our Authority Score is a deterministic metric ranging from 0 to 100. It is calculated using a proprietary blend of factors including historical domain age, structural HTML integrity, backlink profile estimates, and TLD namespace trust.
Q. How often is your index updated?
A. We operate on a continuous ingestion cycle. Major directory pages are statically generated for speed, while individual domain reports utilize Incremental Static Regeneration (ISR) to fetch live data upon request.
Q. My domain shows as 'Archived'. What does this mean?
A. If our crawler cannot establish a secure connection (e.g., due to a timeout or 404), our Zero-Orphan system kicks in. We display an 'Archived' fallback dashboard showing historical valuation and metrics rather than a dead end.
Q. How can I update my site's thumbnail or description?
A. Our system automatically scrapes standard Open Graph (`og:image`, `og:description`) and Twitter Card tags. Ensure these are correctly configured on your homepage. The changes will reflect during the next crawl cycle.
Q. Do you offer API access?
A. Currently, our data is accessible purely via our web interface. We are evaluating enterprise API access for Q4. Please check back for updates.
Still need help?
Our technical team is ready to assist you with specific indexing issues or data takedown requests.
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